Your business is important to us and we will do everything we can to make sure you are satisfied with our service.

For any technical support questions, please feel free to call us at (620) 231-7777 Ext. 151. We are open Mon-Fri from 9 am to 6 pm or you can leave us a message and we will return your call as soon as possible.

If you would like a quick and simple way to help you resolve your internet settings, please download this file. It will configure all of your internet settings for you, including fixing any problems or issues that you are having with your settings. (Please note this will not fix your problems if it involves your modem itself - i.e., no dial tone, modem is not properly connected or in use by another program, etc. - this is a hardware or software problem with your computer itself)

(incoming mail server)
POP3 Server:       pop3.fament.com
(outgoing mail server)
SMTP Server:       smtp.fament.com
News Server:       news.fament.com

If you are planning on checking your e-mail from a dialup or other account other than from FEN, please read our SMTP Authentication pages to help you in setting up your e-mail account to send e-mail.

If you are a Web-TV customer and are having difficulty browsing the net or getting your mail, Web-TV's technical support toll-free number is 1-800-469-3288

For our Web-TV and Mac customers, or those of you wishing to set up your internet service manually, the following information is provided:
Primary DNS: 208.189.26.10
Secondary DNS: 208.189.26.11
Domain Name: fament.com
Web Page: www.fament.com
Dial-In Number: 231-4190

Other Information
Please note that your password is your responsibility. For security reasons, we will NOT provide you with, nor change, your password over the phone.